Our commitment to customer satisfaction includes fair and transparent refund policies. Please review our refund terms carefully.
At Digital Prime Redpine, we strive to provide exceptional inventory management software that meets your business needs. We understand that sometimes things don't work out as planned, which is why we offer a fair and transparent refund policy.
This refund policy applies to all purchases of Digital Prime Redpine inventory management software. By purchasing our software, you agree to these refund terms.
Our refund policy varies depending on the plan you choose. Please review the eligibility for each plan:
| Plan Type | Refund Eligibility | Time Window | Processing Fee |
|---|---|---|---|
| Stock Lite (Lifetime) | ELIGIBLE | 30 days from purchase | No fee |
| Stock Plus (Lifetime) | ELIGIBLE | 14 days from purchase | No fee |
| Stock Pro (Lifetime) | ELIGIBLE | 14 days from purchase | No fee |
Refunds are only available for the current billing period and cannot be applied to future periods.
To request a refund, please follow these steps:
Email your refund request to [email protected] with your order details and reason for refund.
Our support team will review your request within 2-3 business days and may contact you for additional information.
If approved, refunds are processed within 5-10 business days. The time to appear in your account depends on your payment method.
Refunds typically appear in your account within 5-10 business days after approval, depending on your bank or payment processor.
Refunds may be granted for the following reasons:
We will process refunds for these valid reasons:
Refunds will not be granted in the following circumstances:
Refunds will NOT be processed for these reasons:
Before requesting a refund, consider contacting our support team. Many issues can be resolved through our comprehensive support services.
If you're experiencing technical issues:
Contact our support team at [email protected] before requesting a refund. Many technical issues can be resolved quickly by our expert team.
We encourage customers to utilize our support resources before considering a refund request.
For the Stock Lite lifetime plan:
Upon refund approval:
Your business data will be retained for 30 days after refund processing. You may request a data export within this period.
We recommend exporting your important business data before requesting a refund.
We strongly discourage payment disputes and chargebacks:
We may consider refunds outside normal policy for:
This refund policy complies with consumer protection laws in Canada and major international markets. Additional rights may apply based on your location.
For refund inquiries and requests:
We're committed to fair and timely refund processing. Contact us with your order details for assistance.
[email protected]You can also contact us at:
When contacting us about refunds, please include: Order number, purchase date, email used for purchase, and detailed reason for refund request.
We reserve the right to update this refund policy at any time:
Last Updated: November 2025
This Refund Policy is effective as of the date above and supersedes all previous versions.
Digital Prime Redpine reserves the right to make exceptions to this policy on a case-by-case basis.